PDG Mail Contact Support

Everything you need to know to set up and start using PDG Mail securely

Contact Support

Contact Support

Need help with your PDG Mail account? Our support team is here to assist you with any technical issues or questions you may have.

Before Contacting Support

Please check these resources first:

Support Response Times

We aim to respond to all support requests within 6-8 hours during business days. For urgent matters, please use our Telegram support channel.

Email Support

For general inquiries and technical support:

  • Use the email address associated with your PDG Mail account
  • Include your domain name in the subject line
  • Describe your issue in detail
  • Attach any relevant screenshots or error messages
Contact Support

Urgent Support

For immediate assistance:

  • Use our Telegram support channel
  • Available for critical issues
  • Faster response times
  • Real-time communication
Join Telegram Support

What to Include in Your Support Request

To help us assist you more effectively, please include the following information:

  • Your domain name
  • The email address you're using to contact us
  • A clear description of the issue
  • Any error messages you're seeing
  • Steps you've already tried to resolve the issue
  • Screenshots or screen recordings if applicable

Important Note

For security reasons, we can only provide support to the email address associated with your PDG Mail account. Please ensure you're contacting us from your registered email address.

Business Hours

Our support team is available:

  • Monday to Friday: 9:00 AM - 5:00 PM UTC
  • Weekends: Limited support availability
  • Holidays: Support may be delayed

In This Guide

Related Resources

Need more help?

Our support team is available 24/7 to assist you

Email Support

For general support inquiries, email us at:

[email protected]

Typical response time: 6-8 hours

Urgent Support

For urgent matters, contact us on Telegram

Open Telegram

Available 24/7 • Average response: <1 hour

What to Include

To help us assist you better, please include:

  • Your domain name and/or the specific email account you're having issues with
  • A detailed description of your issue, including any error messages you're seeing
  • Any relevant screenshots or additional information that might help us understand the problem
  • The steps you've already tried to resolve the issue
  • Contact us from the email address you used to sign up for your account - we can only provide support to the registered account owner