PDG Mail Troubleshooting Guide

Everything you need to know to set up and start using PDG Mail securely

Troubleshooting Guide

Troubleshooting Guide

Having issues with your PDG Mail account? This guide will help you resolve common problems and get back to using your email quickly.

Before You Begin

To help you more effectively, please have ready:

  • Your domain name
  • Your email client settings
  • Any error messages you're seeing
  • Your current email client (Outlook, Apple Mail, etc.)

1. Unable to Receive Email

If you're not receiving emails, follow these steps to diagnose and fix the issue:

Check Domain MX Records

  1. Log in to your PDG Mail dashboard
  2. Navigate to the Domains section
  3. Look for your domain and check its status
  4. If it shows "Active", your MX records are correct
  5. If it shows "Inactive" or "Error", click on the domain to view the required MX records

MX Records Dashboard

Common MX Record Issues

  • MX records not properly configured at your domain registrar
  • DNS propagation delay (can take up to 48 hours)
  • Incorrect priority values for MX records
  • Missing or incorrect SPF records

2. Unable to Connect

If you're having trouble connecting to your email account, follow these steps:

Reset Your Password

  1. Log in to the PDG Mail portal
  2. Go to the Email section
  3. Find your email account and click "Edit"
  4. Look for the "New Password" field
  5. Either:
    • Enter your own password, or
    • Click the password generator for a secure random password
  6. Save the changes
  7. Update your email client with the new password

Password Reset Interface

3. Unable to Send Email

If you're having trouble sending emails, check these common issues:

Connection Settings

SMTP Server Settings

  • Server: mail.pdg-global.com
  • Port: 465 (SSL/TLS) or 587 (STARTTLS)
  • Security: SSL/TLS or STARTTLS
  • Authentication: Required

Troubleshooting Steps

  1. Verify your username and password are correct
  2. Try switching between ports 465 and 587
  3. Ensure SSL/TLS security is enabled
  4. Check if your ISP is blocking port 465

SMTP Settings Example

Still Having Issues?

If you're still experiencing problems, please:

  • Check our Knowledge Base for more detailed guides
  • Contact our Support Team with:
    • Your domain name
    • The specific error message you're seeing
    • Steps you've already tried

In This Guide

Related Resources

Need more help?

Our support team is available 24/7 to assist you

Email Support

For general support inquiries, email us at:

[email protected]

Typical response time: 6-8 hours

Urgent Support

For urgent matters, contact us on Telegram

Open Telegram

Available 24/7 • Average response: <1 hour

What to Include

To help us assist you better, please include:

  • Your domain name and/or the specific email account you're having issues with
  • A detailed description of your issue, including any error messages you're seeing
  • Any relevant screenshots or additional information that might help us understand the problem
  • The steps you've already tried to resolve the issue
  • Contact us from the email address you used to sign up for your account - we can only provide support to the registered account owner