PDG Mail Managing Domains with PDG Mail

Everything you need to know to set up and start using PDG Mail securely

Managing Domains with PDG Mail

Managing Domains with PDG Mail

Learn how to add and manage your custom domains with PDG Mail, including domain verification and email routing setup.

About Domain Management

In order to have email accounts active, you need to first add your domain(s) to your PDG Mail account. You can add a number of domains to your account based on your plan, which can be used for email accounts and aliases.

Adding Your Domain

To add your domain to PDG Mail:

  1. Log in to the PDG Mail portal
  2. Click on Domains
  3. Click "Add Domain"
  4. Type your domain name (without the www, just the name as domain.com not www.domain.com)

Add Domain Interface

Domain Status

Once your domain is added to your account, you will see the status change to "inactive". The domain will become active once you either:

  • Point your domain name at our MX records, or
  • Use our DNS servers

Once active, emails will start to flow. Please see our DNS Configuration Guide for more information about changing the DNS entries.

Need Help?

If you encounter any issues with domain setup, please:

Need more help?

Our support team is available 24/7 to assist you

Email Support

For general support inquiries, email us at:

Typical response time: 6-8 hours

Urgent Support

For urgent matters, contact us on Telegram

Available 24/7 • Average response: <1 hour

What to Include

To help us assist you better, please include:

  • Your domain name and/or the specific email account you're having issues with
  • A detailed description of your issue, including any error messages you're seeing
  • Any relevant screenshots or additional information that might help us understand the problem
  • The steps you've already tried to resolve the issue
  • Contact us from the email address you used to sign up for your account - we can only provide support to the registered account owner