Email Client Setup

Learn how to set up your PDG Mail account with various email clients and devices.

Before You Begin

Make sure you have:

Your email address and password
The appropriate email client installed
Access to your device's settings

1. Auto Configuration for Apple Devices

PDG Mail offers automatic configuration profiles for iOS, MacOS and iPadOS platforms. Our profiles are digitally signed to ensure they are secure and authentic.

After creating an account, look for the "Apple Mail" button at the bottom of the details screen
Download the provisioning profile
Double click the profile to install

iOS and iPadOS Setup

You have two options for setting up your iOS or iPadOS device:

Important: Due to Apple security restrictions, profile installation ONLY works through Mobile Safari on iOS/iPadOS. Third-party browsers will not work for downloading or installing profiles.

Option 1: QR Code Provisioning (Recommended)

After creating your account, locate the QR code displayed in the account details
Open the Camera app on your iOS/iPadOS device
Point the camera at the QR code
Tap the notification that appears (this will open Safari)
Enter the PIN number shown in your account details
Follow the installation prompts

Note: The QR code and PIN are only valid for 1 hour after account creation, just like your password.

Option 2: Manual Profile Installation

Note: This method requires a Mac device to use AirDrop. AirDrop is not available on Windows PCs or other non-Apple devices.

Download the profile to your Mac
AirDrop the profile file to your iOS/iPadOS device (this will open in Safari)
Navigate to Settings
Look for "Profile Downloaded"
Click on the profile and follow the installation instructions

Note: Our profiles are digitally signed for enhanced security and authenticity.

MacOS Setup

Download the profile
Double click the profile to install
Navigate to Settings → Device Management (on MacOS Sequoia)
Follow the installation instructions

Note: Our profiles are digitally signed for enhanced security and authenticity.

2. Automatic Configuration via DNS

If you're using our DNS servers or have set up the appropriate DNS records from the records shown in "Domains", some email clients will automatically configure the settings.

This will typically work in a modern version of:

Outlook
Thunderbird

3. Thunderbird Auto Provisioning

Set up Thunderbird using our auto provisioning profile.

After creating an account, look for the Thunderbird profile download button
In Thunderbird, go to Tools → Import
Choose "Import from a file"
Select "Import Backed-up profile"
Choose the ZIP file you downloaded
Enter your password when prompted (you can choose to save it in Thunderbird)

Note: The password will be visible in the PDG Mail admin for 1 hour after account creation.

4. Manual IMAP Setup

Configure your email client manually using these settings.

Incoming Mail Server (IMAP)

Server: mail.pdg-global.com
Port: 993
Security: SSL

Outgoing Mail Server (SMTP)

Server: mail.pdg-global.com
Port: 465
Security: SSL

Alternative SMTP settings: Port 587 with STARTTLS security

For both incoming and outgoing mail servers, authenticate using your email address and password. The password will be visible in the PDG Mail portal for 1 hour after account creation.

5. JMAP Setup

Configure your JMAP-compatible mail client.

Open your JMAP-compatible mail client
Enter your email address and password when prompted
If asked for a JMAP server password, use: https://mail.pdg-global.com/

Need Help?

If you encounter any issues during setup, please:

Check our Troubleshooting Guide
Visit our Knowledge Base
Contact our Support Team

PDG Mail Email Client Setup